Thank you for using JioGST! Your privacy is important to us. To better protect your privacy, and to help ensure a rewarding experience for all users, we provide this privacy policy.

1. Scope

JioGST (hereinafter "we", "Portal" "JioGST") is committed to protecting the privacy of the users ("you," "your").

1.1. JioGST has provided this privacy policy ("Policy"), read with the Terms and Conditions of JioGST, to familiarize you with the manner in which JioGST collects, uses, and safeguards your information through the Portal and services offered thereupon.

1.2. By using the Portal or registering or signing up on the Portal and submission of Personal Information (defined hereinafter); or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian) to the Portal will be deemed as your acceptance of this Policy.

1.3. The Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) (a) of Information Technology (Intermediary Guidelines and Digital Media Ethics code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Portal. This electronic record is generated by a computer system and does not require any physical or digital signatures. We request you to go through this Policy available here carefully before you decide to access and use the Portal. You also expressly consent to our use and disclosure of your Personal Information in the manner prescribed under this Policy and further signify your agreement to this Policy.

1.4. If at any time you do not agree to the terms of this Policy, please do not use this Portal. By accessing the services provided by us, you agree to the collection and use of your data by us in the manner provided in this Policy.

2. Policy Updates

2.1. This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. To make sure You are aware of any changes, please review this Policy periodically. Such changes shall be effective immediately upon posting of the same to this Portal.

3. Collection of Information

3.1. "Personal Information" is defined as information that relates to an identified or identifiable individual and can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information and/or data is concerned, it will carry the meaning as may be defined by applicable laws from time to time.

3.2. The following is the manner in which we collect, use, share and retain Personal Information:

3.2.1. Collection

3.2.1.1. You agree that the Portal may collect such Personal Information, whenever relevant, to help providing You with information and to complete any transaction or provide any service You have requested or authorized. You also consent to the collection of certain Personal Information in the course of your applying for the services.

3.2.2. Usage

3.2.2.1. The Portal seeks this information either to (i) validate and process your request for the services of the Portal or information; (ii) to improve the quality of the Portal; (iii) to assist you to determine which services best meet your needs; (iv) to provide you with recommendation about services you may be interested in, based on your use of the Portal; or (v) to provide you with marketing communications and advertising that the Portal believe may be of interest of you; or (vi) to facilitate your transactions.

3.2.2.2. We collect only such Personal Information that we believe to be relevant and to provide the services offered by the Portal to you effectively. To the extent we use your Personal Information for marketing and advertisement to you, we will provide you the ability to opt-out of such uses. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the Portal’s content and product offerings, and customize the Portal content, layout, and services.

3.2.2.3. You agree that we may use your Personal Information to contact you. We use Your Personal Information to: resolve disputes troubleshoot problems help promote a safe service collect money measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect us against error, fraud and other criminal activity enforce our terms and conditions and as otherwise described to you at the time of collection.

3.2.3. Sharing

3.2.3.1. We may disclose Personal Information to our affiliates when necessary to perform services on our behalf or on your behalf, to provide display advertising and promotional services, providing search results and links (including paid listings and links), processing credit card payments, providing customer service etc.

3.2.3.2. We may also share Personal Information with external organizations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to: (a) meet any applicable law, regulation, legal process or enforceable governmental request; (b) detect, prevent or otherwise address fraud, security or technical issues; (c) protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.

3.2.4. Retention

3.2.4.1. The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure mode.

4. Non-Personal Information

4.1. "Non-Personal Information" is defined as any information that does not identify you or any other individual, and includes session and usage data, log data and aggregate information collected through cookies. Data in cookies may be read to authenticate user sessions or provide other services. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information.

4.2. Any Non-Personal Information, when clubbed with Personal Information shall be treated as Personal Information.

4.3. The following is the manner in which we collect, use, share, retain Non-Personal Information.

4.3.1. Collection

4.3.1.1. You agree that the Portal may collect diagnostic, technical, usage related information, for the usage purposes described below.

4.3.2. Usage

4.3.2.1. The above mentioned information is gathered periodically to provide and improve the Portal and services therein, facilitate the provision of product support and other services to you and to verify compliance with the terms of this Policy.

4.3.2.2. Non-Personal Information automatically collected and stored in files, may be used to understand and analyze trends, to learn about user behavior on the Portal, and to gather demographic information about the user base as a whole.

4.3.2.3. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Portal. Your information is also compiled and analyzed on an aggregated basis. We may identify and use Your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to identify You and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level).

4.3.3. Sharing

4.3.3.1. To enable the Portal partners and third party developers to improve their software, hardware and services designed for use with the Portal, we may also provide any such partner or third party developer with a subset of diagnostic information that is relevant to that partner’s or developer’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.

4.3.4. Retention

4.3.4.1. The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure mode.

5. User Representation

5.1. You represent that the information/data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data. You confirm that Your provision of the information or data and JioGST’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees. JioGST will not be liable for the disclosure and dissemination of your Personal Information by you to third parties, including other users of the Portal.

6. Other Information the Portal Collects:

6.1. The Portal also may collect other information about you in ways that the Portal describe to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services.

6.2. By clicking "I Accept" button or by usage of the Portal you permit to enable certain functions of the device to find the location of your device, modify or delete SD card contents, read phone statistics and identity, mount and unmount file systems, contacts saved in your device, conferencing logs and history etc.

7. Our Service/ Marketing / Promotional / Newsletters Mailings:

7.1. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications (inform as IT requirement) from us on behalf of our partners, and from us in general, after setting up an account. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. You may update your information and change your account settings at any time in accordance with the terms of this Policy.

7.2. We reserve the right to send you certain service related communication, considered to be a part of your account without offering you the facility to opt-out.

8. Information Security:

8.1. We work hard to put in place stringent security measures to protect the loss, misuse, and alteration of the information under our control. The secure server software (SSL) encrypts all information you put in before it is sent to us. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession We adhere to strict security guidelines, protecting it against unauthorized access. Our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need-to-know basis to complete the transaction and to provide the services requested by you.

8.2. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet or telecom or other networks cannot be made absolutely secure. By using this Portal you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

8.3. JioGST shall not be responsible for any breach of security or for any actions of any third parties that receive your Personal Information.

9. Access, Correction and Deletion:

9.1. JioGST provides You with information that JioGST maintains about you. This may be provided to you on request. You may request access and/or correct the information JioGST has collected from you by contacting JioGST at gstquery@jio.com.

9.2. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to the Portal or your access to certain features and services of the Portal. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.

10. Jurisdiction

10.1. The terms of this Policy are governed and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction to hear disputes arising out of these terms.

11. Links to Other Sites:

11.1 The Portal may include links to other websites/applications or may display advertisements from third parties and other content that links to third party websites. Such websites/applications are governed by their respective privacy policies, which are out of the Portal’s control. Use of any information you provide while using a third party website or application through the Portal, is governed by the privacy policy of the operator of the website / application / operator you are using/ visiting. That policy may differ from that of the Portal. If you can't find the privacy policy of any of such websites /application via a link from the website's homepage, you should contact the relevant website /application operator directly for more information.

12. Queries and Complaints:

12.1. We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact us at gstquery@jio.com.